Louis Olivieri

Marketing Specialist

Louis Olivieri is a marketing specialist having practiced the profession in Malta since 1988. Louis was responsible for launching and developing a number of internationally known brand names, growing them to become leaders on the Maltese market. At the same time, he developed marketing departments and staff. In 2006, he ventured into his private practice as a marketing and business development consultant. Since then, he has worked for a number of organisations in different market sectors. Louis is a Business Management graduate and a Chartered Marketer. In parallel to his private practice, he takes various initiatives to give a contribution to the development of the marketing profession. Among others, Louis set up The Chartered Institute of Marketing Malta Branch, launching it in 2009 and chairing it until 2015. He also Chairs the Marketing Committee within the Malta Chamber of Commerce, Enterprise and Industry.

Why Marketing is a People Business – A Personal Point of View

Wednesday 13th September 2017

I am a believer that marketing is a people business. The economy is made up of value-added and GDP generated by people’s talent, creativity, knowledge, competence and hard work, among others. Consumption of goods and services are key drivers of the economy. Thus, products and services exist and are developed to satisfy needs and wants of consumers.  

I tend to love people and building relationships. People meet each other informally, such as at networking events, where a moment or something that a person says strikes you with the possibility that you will keep on remembering that person and building an acquaintance. You may not have known a work colleague well but meeting in different circumstances such as a company event, or even socially such as meeting at a wedding or a party where a conversation develops, may set off a different dimension to your relating with that person.

Marketing is the same. It is about the customer experience which creates engagement such as the bond between the consumer and a brand/product, the loyalty towards a financial services company, to mention a couple of examples. To create loyalty, engagement and a delightful customer experience necessitates understanding your customers and taking care of them. Economics, sociology, psychology, statistics and accounts are all subjects studied in management and with others, each play a part in working out a formula for a product or service to be successful on the market. A quality and attractive product, priced at the value which its customers or users are comfortable to pay for, promoted in an engaging way and made accessible as expected, is the mix of the 4Ps (product, price, promotion and place) which are key determinants of market success if marketers see their plans and strategy from the eyes of the people to whom the products and services will reach.

The way that people have empowered themselves through the choices they make, how much to pay for them, how and where to get what they wish and require, is testimony of the evolution of the market we are experiencing, bringing out the reality that producers and service providers exist to meet the needs and wants of customers. A course of possibly more success for companies and organisations, is when they are ready to understand people and engage with them through a sense of service.

In a digital world, people interact by making use of different services available, source products (internet shopping as a common example), use social media, administer their personal finances and other matters. The next evolution is how people will continue moving towards using digital tools to obtain what they need and want in life, in the way that they wish rather than reacting to being bombarded and influenced through digital media and similar channels. Companies and organisations need to remain consistently aware that customers are human, who will continue to make their own choices and that digital marketing presents tools within the virtual world for the creation of interaction, engagement and communication.

Daniel Bugeja

Business Doctor

The Importance of Assessing Staff Engagement Within Your Company

January 2018

Having strong engagement within a company yields better results in general

Joseph Micallef

Chief Operations Officer at BEAT

The Individual As The Driver Of Change

January 2018

Change remains one of the most topical – and in many ways, still controversial – aspects of organisational management.

George Mangion

Senior Partner, PKF Malta

The shifting sands of our financial services sector

January 2018

At a slow but unrelenting pace, the mood for change in Europe is getting stronger following the BEPS and ATID measures, not to mention the negative publicity from the PANA review.

Paul Bugeja

CEO of the Malta Tourism Authority

Sustaining the Valletta 2018 effect

December 2017

Now that Valletta 2018 is round the corner, it is satisfying to note that the build-up of marketing towards it has generated a positive effect for the Maltese islands.

Daniel Debono

EU affairs manager, Head of Brussels operations, Malta Business Bureau

2018: A Critical Year For The EU To Deliver

December 2017

When one looks back at President Juncker’s 10 political guidelines that were set at the beginning of his mandate, one concludes that this last Commission programme is a continuation of the work undertaken over the past four years, and aims to complete some of the political projects.

Louis Olivieri

Marketing Specialist

Corporate Anniversaries – More Than A Reason To Party

December 2017

It pays organisations to capitalise on special occasions with elements which contribute to and/or are compatible with the reasons for their existence and growth path.