Bank of Valletta is currently experiencing internet connectivity issues that are affecting its electronic channels, mainly services relating to internet banking, mobile banking, and card payments through its EPOS machines and the website.
In a statement, the bank said it was working to solve these technical issues in the shortest possible time.
February has been an unhappy month for the bank, which experienced a cyberattack costing it €13 million, forcing it to shut down all its operations and take its website offline for almost the entire day.
Most of its services were back up and running by the following morning, though payment facilities to non-SEPA accounts remained blocked for several more days.
The BOV cyberattack is believed to have originated overseas by a hacking group. While client accounts were not affected, it may be difficult for the bank to retrieve the money that was stolen on the day.
Customers requiring urgent services are kindly requested to call at their Branch or contact the Bank’s Customer Service Centre on +356 2131 2020 or firstname.lastname@example.org