During the last week of January, BNF Bank has relocated the Customer Care Centre operations from its Head Office in Gzira to its Paola premises, to better serve a range of customer requirements. The Customer Care Centre has been a key service delivery channel for BNF Bank since its inception, proving to be an important first point of contact for the Bank’s customers, from daily inquiries to wider banking functions. Recently, the BNF Customer Care Centre has refocused its strategy to enhance its call centre functions and streamlining operations with the objective of offering a frictionless, high-quality banking experience. With highly trained, empathic people available to answer both concerns and urgent requests, the Customer Care Centre offers BNF customers peace of mind without having to book an appointment or step into one of its branches spread around Malta and Gozo.
In addition to the human interaction provided by the team of customer care officials, BECS, BNF e-Customer Service Agent has for some time been successfully deployed to further enhance the service delivery 24/7/365 through the interactive chatbot available both through the Bank’s website and Facebook page.
Leading on from this, Rueben Bezzina, Head of Retail Banking at BNF Bank commented, “We understand that post-Covid people value interactions which are simple, safe, and that enable them to get on with their daily needs, not least their banking requirements. Our focus has always been on offering services that add value and meet the demand of our customers. The relocation of BNF’s Customer Care Centre is just another exciting change that will support this. We are always on the lookout for exceptional people to join our team and encourage those interested to join BNF’s exciting journey where one will find the right support and environment to flourish a fledgling career in banking.”