BOV announces latest round of measures related to COVID-19

23rd March 2020

The new policies will come into effect from tomorrow, 24th March

Bank of Valletta has announced a host of new measures related to the COVID-19 pandemic, which reached 107 cases in Malta.

Due to the outbreak, which was accompanied by a closure of all non-essential retail outlets and non-essential services-based businesses, BOV has announced:

• Temporary closure of eight branches/agencies
• Reduction in opening hours - 9.00 am to 12.00 pm (noon) – Monday to Saturday
• BOV Branches will continue offering essential services
• Other services through dedicated team operating through dedicated line and email
• Other Units operating behind closed doors but still offering services to customers
• All ATMs will continue to be serviced and replenished.

The measures will come into effect as from tomorrow, Tuesday 24th March.

The bank will temporarily close its branches/agencies in Cospicua, Fgura, Fleur De Lys, Marsaxlokk, Msida, Qormi, Skyparks and Xewkija Gozo.

ATMs and nightsafe deposit facilities at these branches will continue to operate in the normal manner.

Customers who require access to safe deposit lockers located within the above-mentioned branches during the period these branches are closed, are to call the Customer Service Centre to be given an appointment.

Customers of these branches who require services other than cash withdrawals and deposits are to send an email to info@bov.com or call on +356 2275 3500 (Monday to Friday 8am to 4pm).

BOV said it would continue to service and replenish its ATMs across Malta and Gozo in the normal manner.

It will continue offering its branch services through 33 branches/agencies across Malta and Gozo between 9am and 12pm (noon), Monday to Saturday.

As previously announced, customers will be able to withdraw cash from branch tellers from a minimum of €500 upwards.

Amounts lower than €500 are to be withdrawn from ATMs. Customers who do not have a bank card and have less than €500 in their account will still be able to withdraw funds from branch tellers. Customers who do not have a bank card are urged to apply for their free BOV Cashlink Card.

BOV said its branches will continue offering essential banking services such as withdrawals and deposits.

Customers requiring other services such as investments, home-loans, personal loans and rescheduling of loan repayments amongst other services are to send an email to info@bov.com or call on 2275 3500 (Monday to Friday 8am to 4pm) providing their mobile number, service required and their branch. A branch representative will subsequently contact the customer to provide the necessary assistance.

Until further notice, BOV’s Business Centres, Corporate Centre, Investment Centres, Wealth Management and International Corporate Centre will not meet customers at their offices but will provide them with services through phone, email and other electronic means.

Customers requiring services from these centres are kindly asked to contact their Relationship Managers and Financial Advisors via email or phone. Details can be found on https://www.bov.com/content/assist.


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