Liquigas has issued a statement warning clients against the illegal filling of Liquigas’ green cylinders, which it said continues unabated even though the matter was brought to the attention of the authorities more than three years ago.
The statement said that the latest evidence of this abuse was discovered after a number of its green cylinders were filled and distributed by its competitor with a type of green seal that is not used by Liquigas, clearly indicating that these cylinders were not filled by Liquigas at its Bengħajsa facility.
“Liquigas has reported this abuse to the Regulator of Energy and Water Services (REWS) and informed the regulator that it cannot take responsibility for any consequence arising from these illegally filled cylinders. Liquigas has also urged the authority to protect the interests of the consumer by taking the necessary action to stop this abuse,” the statement read.
Dr Roberto Capelluto, Liquigas’ CEO, said: “We expect the authorities to take effective action to protect the interests of Liquigas and also the interests of the end consumer. This is a serious matter, and it should be dealt with immediately especially when there is ample proof of who is behind this illegal activity.”
Last October, in an effort to limit significantly the abusive filling of its cylinders by others, Liquigas introduced new heat shrink seals on all its green and yellow gas cylinders. Customers are also urged to ensure that the seal is intact and not tampered with, in order to ensure that they are receiving a cylinder that is properly filled with good quality of gas. This seal also has a serial number for identification and traceability with the words ‘Liquigas’ on it. Apart from offering a simpler and more convenient system for consumers to take off the seal before use, this offers peace of mind as it shows that the cylinder was filled properly at Liquigas modern facility in Bengħajsa, and therefore carries the guarantee of quality.
For senior citizens who may not have access to media and therefore might be unaware of this latest abuse, Liquigas is encouraging their relatives to inform them of this misuse, and advising them not to accept cylinders that do not have Liquigas’ heat shrink seals. It is important to check that the seal on the cylinder is intact and has not been tampered with.
For further details and assistance, consumers may contact Liquigas Call Centre which is available 24/7, on 2165 1661/5.