MGA publishes second to better understand skills gap within industry 

17th January 2020

This is the second study of its kind carried out by the Malta Gaming Authority. 

The Malta Gaming Authority (MGA), through its Information & Research Unit, has conducted a survey – the second of its kind – among its licensed remote gaming operators in order to obtain a better understanding of the existing skills gap in the gaming industry.

This report highlights the key findings of a survey carried out by the MGA in 2019 (for 2018) and outlines the main elements of similarity and contrast with the results of the previous survey, where relevant.

The survey which reflects responses received from 238 individual respondents (companies) looks at the size, nature and causes of unfilled vacancies, the recruitment strategies of the respondents, training and development activities as well as the educational offering to the online gaming industry in Malta.

The following are the key highlights from this survey:

A total of 730 unfilled positions have been reported by the online gaming companies in Malta as at the end of 2018;

68 per cent of unfilled vacancies are primarily at the operational level;

The majority (69 per cent) of the vacancies remained unfilled for no more than three months;

Lack of work experience (28 per cent), competition from other firms (27 per cent) and lack of qualifications (21 per cent) are the main reasons for unfilled vacancies;

According to the survey results, more than one-third of the operators recruit personnel employed by other firms in the sector;

35 per cent of firms engage in in-house training activities or mentoring in order to tackle skill shortages;

The recruitment of workers immediately after the completion of their formal education was reported by 9 per cent of the surveyed firms, confirming the potentially stronger role which could be played by educational institutions;

Several policy efforts have been made to ensure that training courses are aligned with the industry’s needs. In 2017, the European Gaming Institute of Malta (EGIM) was launched following an agreement signed between the MGA and Malta College of Arts, Science and Technology (MCAST). In 2018, 56 students applied for the iGaming Diploma at MCAST, and an additional 43 enrolled between January and mid-November 2019;

By mid-November 2019, 58 students enrolled for the Award in iGaming course at the iGaming Academy - a joint collaboration between the MCAST and EGIM;

In 2019, 21 students were selected and matched with seven companies through the Gaming Malta’s Student Placement Programme, an initiative that aims to reduce the mismatch which exists between the supply and demand for gaming skills in the Maltese labour market; and

The majority of the surveyed companies expressed their satisfaction with the training offerings in Malta; however, between 15 per cent and 20 per cent of the respondents indicated that more needs to be done with respect to the availability, quality and value for money of the training opportunities in Malta.


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