Business News

Minister Silvio Schembri announces call centre company expansion

9th November 2020

Centrecom is expected to employ an additional 250 people over the next two years

Over the next 24 months, Centrecom is forecast to need around 250 additional employees to meet its needs after an expansion into new sectors.

Minister for the Economy Silvio Schembri announced the figures during a tour of the company’s offices in Mosta.

Centrecom was brought into public focus since the start of the pandemic as its call centre runs the 111 and 144 helplines for COVID-19 health and economic measures respectively.

The company has grown significantly during the last few months, including through the addition of 190 employees made redundant from the tourism sector.

The Minister touted this as an economic success, saying that although certain sectors were hit hard and some jobs were lost, the economy was strong enough to enable them to rapidly find alternative work.

Centrecom, which is part owned by Air Malta, offers specialised airline services, contact centre services for a host of government lines, and back office services like document management, payroll and data input.

Through increased diversification and an expansion in its airline services department, Centrecom will be needing an additional 250 employees.

Mr Schembri praised the sense of confidence transmitted through this expansion, pointing to the recent Eurostat report predicting that Malta will be Europe’s fastest growing economy in 2022.

Managing Director Robert Spiteri explained that this has been an extraordinary year for the company. He said that between March and October the company had assisted 53,000 callers about COVID economic measures, 50,000 callers about the voucher scheme, and a total of 500,000 callers to the 111 COVID helpline.

“During this period, we constantly trained our workers to equip them with the skills necessary to grow within the company,” he said.

Mr Spiteri continued, “We also adapted our telework systems and ensured the best health safeguards in the best interest of our employees. Our expansion plans will help us continue to diversify our service offerings in an efficient way, creating new jobs.”

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Minister Silvio Schembri announces call centre company expansion