Uber licence to operate in London revoked

25th November 2019 

Popular ride-hailing service to continue as appeal against Transport for London decision is expected to be launched shortly.

Uber has had its licence to operate private hire vehicles in London revoked after authorities discovered that uninsured drivers had serviced clients for at least 14,000 trips.

Transport for London (TfL) made the announcement on Monday morning, following the end of a two-month probationary extension granted in September.

In September, Uber had been told that it needed to address issues with checks on drivers, insurance and safety. Uber was found to have failed to satisfy the request by TfL. This is the third time TfL have revoked Uber’s licence.

In a statement, TfL said it identified a “pattern of failures” by Uber, which include breaches that placed passengers and their safety at risk.

In its statement, TfL said: “Despite addressing some of these issues, TfL does not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time.”

The decision will not result in Uber cars immediately disappearing from London’s streets, as the firm has announced its decision to appeal. Uber may continue to operate pending the outcome of that appeal, providing it formally sets proceedings in motion within 21 days.

When Uber had its licence revoked in September 2017, it eventually managed to persuade judges to award it a 15-month licence to continue. Following the end of the 15-month extension, Uber managed to secure a further two-month extension, taking the company into this morning’s decision.

TfL remarked that Uber has made positive improvements, however serious reservations remain – including a change to systems that allowed unauthorised drivers to upload their photos to other drivers’ accounts. The Guardian reports that this security breach resulted in at least 14,000 trips taken where an individual other than the booked driver picked up passengers.


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