Author: Mel Chamber

PwC Digital Services Malta Limited proudly announces the appointment of Kirsten Cremona as Director effective 1 July 2025. Kirsten is also the firm’s Cyber Security Leader, underscoring the company’s strategic commitment to safeguarding digital assets and enabling secure transformation.

Over the past two years, PwC Digital Services has continued investing to grow and expand its capabilities and client portfolio. It has become a trusted partner in digital transformation, offering services that span business-led transformation, cybersecurity, data and AI, cloud infrastructure, and software solutions.

“We continue to invest in differentiating capabilities that allow us to offer services that remain relevant in today’s business environment. This appointment is not just a reflection of where the market is heading, it demonstrates our long-term commitment to growing a sustainable firm and creating meaningful opportunities for our people. Congratulations to Kirsten, whose wealth of expertise will continue benefitting both our clients as well as PwC as a whole,” said David Valenzia, Territory Senior Partner at PwC Malta.

Meet the new director

Kirsten brings with him over 12 years of experience in cybersecurity. He has been instrumental in driving the Cyber Security practice from both strategic and operational perspectives, delivering high-impact solutions across industries. Beyond his technical expertise, Kirsten acts as a technical trainer and a Consultation Council Member of the Maltese National Cybersecurity Community, contributing to national-level initiatives and capacity building. His appointment marks a pivotal moment for PwC Digital Services Malta Limited, reinforcing our commitment to excellence, innovation, and leadership in cybersecurity.

Bank of Valletta is placing customer feedback at the heart of its transformation journey, using insights from its Voice of the Customer (VOC) program to drive meaningful improvements across the Bank. The first half of 2025 saw a continued upward trend in customer satisfaction and loyalty. This result comes as part of the Bank’s ongoing VOC initiative, designed to gather real-time feedback from clients and translate it into tangible service improvements across all customer touchpoints.

Through ongoing transactional and journey-based surveys, BOV is gathering valuable feedback at key moments in the customer journey, from home loans and personal banking to mobile usage and customer interaction at branches and other contact centres. This insight is being used to shape the Bank’s strategy and day-to-day service delivery.

Shawn Stanyer, who leads the Customer Experience team at the Bank, commented, “The Voice of the Customer isn’t just a reporting tool. It is the foundation of how we design better services. Behind every score is a human experience, and our job is to make that experience smoother, simpler, and more rewarding. We’re proud of the improvements so far, but even more excited about what’s ahead.”

One of the most significant developments has been the utilisation of feedback to address service gaps more effectively. Ian Robert Gourley, who heads the Customer Resolution team, noted that, “We treat feedback as an opportunity. Every concern raised by a customer is a moment to listen, learn, and put things right. It’s about closing the loop. It does not stop at saying ‘we heard you,’ but showing real change.”

With digital banking forming a major part of the customer journey, efforts are also underway to enhance the design and usability of BOV’s digital platforms. This is where Luke John Agius and his team at User Experience come in. “Our approach is user-first. We’re simplifying processes and improving features to make banking intuitive, accessible, and aligned with the evolving needs of our customers. A great user experience isn’t just about technology. Ultimately, it is about making life easier.”

Bank of Valletta’s VOC programme continues to evolve, with newly introduced journey-based surveys targeting key areas such as home and personal loans. The Bank remains committed to using insight-driven action to enhance its products, services, and ultimately customer experiences.

The carved wooden pulpit at the Parish Church of St Catherine of Alexandria in Żurrieq, dating back to 1669, and recognised as the second oldest pulpit in Malta after that of the Co-Cathedral of St John in Valletta, has been restored to its original splendour thanks to the support of the Bank of Valletta Foundation. The Bank’s support for this project reflects its ongoing commitment towards cultural sustainability and the protection of Malta’s heritage.

The restored pulpit was presented during an unveiling ceremony presided by the Parish Priest Fr Daniel Cardona, the Bank’s Chief Operations Officer Ernest Agius and Valentina Lupo, conservator and founder of Atelier del Restauro.

Carved from walnut, the pulpit is one of the finest examples of ecclesiastical woodwork of its time, combining artistic mastery and religious iconography. Over the centuries the structure suffered from wear, insect infestation and paint accretions that obscured its details. The meticulous intervention involved structural consolidation, particularly in areas weakened by past damage. Layers of dirt, old coatings and non-original varnishes were carefully removed, revealing the intricacy of the carvings and decorative panels. Missing elements were hand-carved in matching walnut to replace lost detail, while ornate reliefs, including depictions of St Catherine, St Barbara, St Agnes, St Lucy, St Agatha and St Margaret, were cleaned and retouched. The associated papier-mâché Crucifix was also conserved to uncover the original finish.

Chief Operations Officer Ernest Agius, on behalf of the BOV Foundation remarked, “At Bank of Valletta, we believe that preserving Malta’s cultural and artistic heritage is part of our responsibility towards the local community. By supporting this project, we helped safeguard a remarkable work of art that forms part of our collective identity as a nation. We are proud to see the pulpit restored, knowing that it can now be appreciated by future generations.”

Speaking about the project, Valentina Lupo explained, “This pulpit is a rare example of 17th-century Maltese craftsmanship, and working on it has been both a privilege and a responsibility. Our aim was to stabilise and revive the pulpit while respecting its historic integrity. Every intervention was carried out with care, respecting the pulpit’s history and allowing its beauty to shine through once again.”

Fr Daniel Cardona commented that “The Church treasures these works not only as artistic masterpieces but also as instruments of faith and devotion. This restoration allows the pulpit to continue serving its spiritual and cultural role within the Żurrieq parish, and we are grateful to Bank of Valletta for making this possible and to Atelier del Restauro for the conservation works.”

The HSBC Malta Foundation, in partnership with MOVE Malta, is proud to announce the successful planting of 3,000 trees across the Maltese Islands – thanks to the collective efforts of individuals, schools, local councils, community groups and private companies who participated in the MOVE for Trees initiative.

Launched three years ago, MOVE for Trees encouraged people to walk, run or cycle in place of short car journeys, with every 50 CO₂ free kilometres recorded converted into one tree planted. In total, participants donated 196,000 kilometres, leading to the greening of locations such as MCAST, Marsaskala, Salini Park, Majjistral, and schoolyards across Malta.

Dr Paula Mamo, Deputy Chair of the HSBC Malta Foundation, commented: “This initiative shows the powerful change that can happen when sustainability meets community. At HSBC Malta, we’re proud to have supported MOVE for Trees from day one, an initiative that promotes healthier lifestyles while creating a lasting environmental impact. These 3,000 trees stand as a testament to what people can achieve when they come together with a shared purpose.”

The project placed a strong emphasis on sustainability and biodiversity. All trees were grown from seeds collected locally and included native species such as the Sandarac Gum Tree (Għargħar), Evergreen Oak (Ballut), and Pomegranate (Rummien). Their care and planting were supported by a wide network of dedicated individuals, from lecturers and students at MCAST to the volunteers behind the Grow 10 Trees project.

In Marsaskala, over 170 trees were planted thanks to the Marsaskala Residents Network, while companies launched internal campaigns to promote active commuting and wellbeing. Schools also incorporated the initiative into environmental education and mobility programmes.

While not all trees survived due to seasonal challenges, many have flourished, with some now bearing fruit. Maintenance plans and watering systems were implemented to support their long-term growth.

Cynthia Debono, Founder and Director of MOVE Malta, thanked HSBC Malta Foundation for its trust and continued backing: “This project was never just about planting trees; it was about planting hope. We may not sit under their shade ourselves, but future generations will. That’s the legacy MOVE for Trees leaves behind.”

MOVE for Trees not only transformed public spaces, it shifted mindsets, showing how collective action, one step at a time, can shape a greener, healthier future.

Bank of Valletta recently hosted its much-anticipated Staff Summer Event at the stunning Chateau Buskett, transforming the venue into a vibrant Neon Jungle for an unforgettable night of fun, connection, and celebration.

The event brought together employees from across the Bank’s units and retail network, providing the perfect setting to unwind, network, and strengthen the sense of community that underpins the Bank’s vision to be the Bank of Choice for both customers and employees.

Guests were welcomed with a refreshing glass of prosecco before stepping into a world of colour, music, and entertainment. The stage came alive with dynamic performances by JD, Neo X, Glenn Vella, Janvil, Destiny, Miriana Conte, and collaborative sets featuring saxophone and bongos with Neo X.

The Neon Jungle theme extended beyond the stage, with roaming animators in full costume, foam sticks lighting up the night, and a 360° photobooth capturing vibrant memories. The garden area buzzed with friendly competition at Beer Pong, Air Hockey, and Table Soccer stations, while the food offering catered to every craving,  from pass-around gourmet bites and themed stations to a roaming cannoli cart, candy floss machine, ice-cream bar, and donut station. Cocktail bars served both alcoholic and non-alcoholic creations to keep the atmosphere lively and inclusive.

Speaking about the occasion, Ernest Agius, Chief Operations Officer, highlighted that, “Our Summer Event is more than just a night out. It is about creating a space where our people can connect beyond their day-to-day roles. It reflects our commitment to employee well-being and to building the sense of belonging that makes BOV a great place to work.”

Bank CEO Kenneth Farrugia added, “At BOV, we believe that a strong team culture is built on shared experiences. This celebration was a thank-you to our people for their dedication, and a reminder that being the Bank of Choice starts with taking care of those who make it possible, our employees.”

Through initiatives like the Staff Summer Event, Bank of Valletta continues to champion employee well-being, foster stronger connections, and celebrate the people who drive the Bank’s success.

The Vilhena High Yield Fund has continued to attract investor interest, reporting an annualised income yield of 6.25% as of 30^th June 2025. Launched in 2006, the Fund now holds over €100 million in assets, with growth exceeding €25 million in the past five years.

The Fund is designed to provide investors with a diversified and carefully selected portfolio, consisting mainly of sub-investment grade and unrated corporate bonds. Available in Euro and US dollar share classes, it is aimed at investors prepared to accept a higher level of risk in exchange for the potential of higher returns, both through income and capital appreciation.

The Fund deals daily and distributes income quarterly (30 April, 31 July, 31 October, and 31 January). The minimum initial investment is €2,000 or US$2,000, with a monthly investment plan starting at €50 or US$50, and an initial charge of up to 3.5%.

As part of the ongoing High Yield Fund campaign, running until 30 September 2025, Uli Gerhard, Senior Portfolio Manager at Insight Investments Management (Global) Limited, the sub-investment management company of the Fund, delivered an expert session on the European corporate credit market to BOV employees working within the front-line. He noted that credit fundamentals remain solid, default rates are low, and around 65% of the high yield market is rated BB. Gerhard emphasised that performance in high yield is primarily driven by detailed bottom-up credit selection, with the Fund’s portfolio built around approximately 100 carefully chosen companies.

Uli Gerhard explained, “The high yield market remains well-balanced, with attractive opportunities for income and potential capital gains. The focus remains on companies with stable cash flow and predictable business models, ensuring a disciplined approach to risk.”

Peter Paul Cilia, Head of BOV Asset Management Limited, the investment manager of the Fund, added: “The Fund continues to provide an alternative to traditional deposits for investors seeking long-term financial growth. Its diversified portfolio and active management approach are key to its steady performance.”

Further information, including the Prospectus, Fund’s Offering Supplements, and Key Information Document, can be obtained from BOV Asset Management Limited, BOV branches and Investment Centres, or licensed financial intermediaries. Details are also available here.

The HSBC Malta Foundation has extended its support to the St Jeanne Antide Foundation (SJAF) for the launch of iCare4Utoo, a new pilot initiative that aims to improve the emotional well-being of family caregivers who provide ongoing care and support to loved ones living with mental health challenges, through community dance therapy sessions.

Launched in June 2025, the iCare4Utoo programme is offering free, guided dance therapy sessions to caregivers, particularly those aged 50 and over who support relatives with mental health challenges. The initiative will run for two months and is expected to reach up to 15 participants during its pilot phase.

Melanie Piscopo from the St Jeanne Antide Foundation said: “Many caregivers neglect their own mental and emotional health in order to look after loved ones. Through iCare4Utoo, we hope to offer them a safe, inclusive space to unwind, reconnect with themselves, and experience the proven therapeutic benefits of movement and self-expression. We are grateful to the HSBC Malta Foundation for recognising the value of this initiative and supporting us in getting it off the ground.”

Facilitated by a professionally trained dance therapist, the programme is designed to reduce stress, enhance self-esteem, and strengthen social connections among caregivers. The initiative also includes a pre- and post-programme evaluation to measure its impact and inform future expansion.

Glenn Bugeja at the HSBC Malta Foundation said: “We believe that those who dedicate their lives to caring for others deserve care themselves. Supporting iCare4Utoo reflects our commitment to mental health and community well-being. We are pleased to back this innovative approach to caregiver support and look forward to seeing the positive difference it will make in the lives of participants.”

The pilot project is expected to generate valuable data and insight to support long-term sustainability and potential expansion of the programme.

Bank of Valletta has upped its investment in its scan and digitisation project by investing in a newly relocated Digital Operations Unit. The Bank is gaining momentum in its project to scan and digitise documentation, with the main aim of improving data security while supporting the Bank’s efforts in its transition to a more environmentally friendly bank. Since November 2022, the Digital Operations Unit has scanned over 46 million pages of documents that were located in the Bank’s archives.

Bank of Valletta Chairperson Dr Gordon Cordina, CEO Kenneth Farrugia and Chief Operations Officer Ernest Agius recently paid an official visit to the newly relocated Digital Operations Unit responsible for the digitisation project. During this visit, the Executive Team had the opportunity to experience the Bank’s digitising process first-hand and meet the staff responsible for this transformation.

Noel Vassallo, Head of Digital Operations Unit, stated that “the electronic filing system not only facilitates the quick retrieval of documents; it also ensures full compliance with legal and regulatory obligations, where we only retain physical copies of documentation that the Bank is legally required to keep.”

BOV’s Chief Operations Officer, Ernest Agius, explained that this system is improving the Bank’s operational processes, reducing the need for physical storage and enhancing the retrieval and management of documents. He added that “BOV is working tirelessly to make its entire documentation digital so that we can do away with paper. It is another step in the right direction in support of sustainability, having already introduced digital signatures on bank applications and agreements.  In the first six months of 2025, the Bank has saved over 44,600 sheets of paper. More benefits are expected to be reaped as the initiative continues to gather speed.

Bank of Valletta is positioning sustainability at the forefront of its business investment, with Environmental, Social, and Governance (ESG) practices at the heart of the Bank’s operations. The Bank’s ESG strategy is based on striving towards a net-zero impact and climate resilience in internal activities, manifested in initiatives such as the digitisation of documentation. Other initiatives include eco-efficient projects aimed at reducing both direct and indirect emissions, generally referred to as Scope 1, 2 and 3.

As part of the Bank’s commitment to contribute to the reduction of the country’s carbon footprint, it also introduced the walk-to-print concept, eliminating printing devices in each office at BOV Centre. This has decreased printing considerably, saving €53,000 in paper and €20,000 in printing costs. This equates to a reduction of at least 6.7 million sheets of paper or 31 tonnes of CO² less.